FAQ

User Account

How to create an account?

You can create an account by clicking on the "My Account" icon and following the instructions.

How do I recover or reset my password?

Click "Forgot Password" on the login page and follow the instructions to receive a reset link by email.

How do I delete my account?

Contact our customer support to request deletion of your account.

Orders and Purchases

How to place an order?

Select the desired products, add them to your cart and follow the payment steps.

What payment methods are accepted?

We accept credit cards (Visa, MasterCard), PayPal.

Can I change or cancel my order?

Orders cannot be modified after confirmation. Contact us promptly for any cancellation requests.

Shipping and Delivery

What are the delivery times?

Delivery times vary depending on your location and the shipping method chosen.

How do I track my order?

A tracking link will be emailed to you once your order has shipped.

What to do in case of delivery problems?

If you have any problems, please contact us with your order number.

Returns and Refunds

What is the return policy?

You have 30 days to return an unused product in original condition.

How to return a product?

Contact us to obtain a return number and follow the instructions provided for return.

How long does it take to receive a refund?

Refunds are issued within 5 to 10 business days after receipt of the returned product.

Promotions and Special Offers

How can I benefit from current promotions?

Promotions are automatically applied at checkout or when using a valid promo code.

Can I combine multiple offers or promotional codes?

Generally, only one promotion or code is applicable per order.

How can I receive exclusive offers?

Subscribe to our newsletter to receive exclusive offers and promotions directly to your inbox.

Customer Support

How can I contact customer support?

You can contact us by email or through our online contact form.

What are the support availability hours?

Our support is available Monday to Friday, 8am to 8pm (local time).

Where can I report a technical problem?

Use our contact form to report any technical issues.

Security and Confidentiality

How is my personal information protected?

Your data is protected by advanced security systems and is never shared with third parties without your consent.

What data do you collect and how do you use it?

We collect data necessary to process your orders and improve your user experience. See our Privacy Policy for more information.

Can I opt out of my data collection?

You can request the deletion of your personal data by contacting us.